Frequently Asked Questions
Your guide to an elevated shopping experience at Keeta Luxury.
Are all items sold on Keeta Luxury authentic?
Absolutely. Authenticity is the cornerstone of Keeta Luxury. Every item undergoes a rigorous multi-point inspection by our team of expert brand authenticators before being listed.
What is your global shipping policy?
We offer complimentary express shipping on all orders over $500. Standard international shipping typically takes 5-7 business days, depending on your location and customs processing.
How do I return a luxury item?
We accept returns within 14 days of delivery. The item must be in its original condition with all Keeta Luxury security tags intact. Please visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Affirm and Klarna for eligible purchases.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment's progress in real-time.
Do you offer personal shopping services?
Yes, our dedicated concierge team is available to assist with sourcing rare pieces, size consultations, and styling advice. You can contact them via our 'Private Client' page.